Jewellery Stand - How to handle an unhelpful jeweller, who won't replace my necklace?

How to handle an unhelpful jeweller, who won't replace my necklace?

It's a hallmarked silver and gold necklace costing £160.00 bought from a jewellers. When it was 4 months old it started to look really tarnished and I called them up and they advised me to get it silver cleaned which I did. It is now just as bad, so I travelled back to the shop. The owner was really rude, saying this is normal for silver and my skin must be oxidising it! I have never heard such rubbish, and all he was willing to do was clean it again and re-finish it. I explained I wanted a replacement as there is no guarantee that this necklace will not tarnish again and again, and that this has never happened to any of my other peices of jewellery.He would not budge, so currently he is cleaning it for me. This was bought for my 40th. birthday present, so I want to know were I stand with regards getting a replacement necklace. Please help

Public Comments

http://www.dti.gov.uk/consumers/fact-sheets/page38311.html This might help you. xxx
Hate to say it but the Jeweller is right, silver can tarnish quite easy depending on how alkaline/acidic your skin is. The best thing to do is buy a silver polish cloth and clean it yourself
Dont know who you would contact in England in western australia we contact Consumer affairs to complain and ask advice if you know what iam talking about there should be some one like that you could phone and ask for advice hope this helps you
The shop is right. Silver will always tarnish when in contact with human skin, sweat, etc. Rings tend to fare better because they are constantly being rubbed. You can try protecting it with some silicone oil. But if you're not convinced, you could try the small claims court. Don't think they will find in your favour.
unfortunately exchanging it will not help !!!!!! sterling silver is the same as the next !! so the next one will be exactly the same !! sometimes when silver is new it is "rhodium plated" to give it a longer lasting shine , this does wear off !! then the silver does have a tendency to tarnish you say it is gold also ??? try to exchange it for just a gold necklace !!!!! but all that said its no excuse for rudeness!!
if i were you i would try and sue them lol. no you are completely right id makethem replace it or i would replace it myself and send them the bill. try a differant jewellers and see what they say and if they could make it any better. good luck
Unfortunately this is the problem with vermeil jewelry. Vermeil is Sterling silver with a thin layer of gold plate over it. The silver will always tarnish and show through the gold. Gold filled jewelry is better; it is still inexpensive, but has a much thicker layer of gold over the silver, so it resists the tarnish. Your jeweler should have educated whoever bought it for you. That was unfair. Most people don't know what the different types of gold jewelry are. That would be the only way you could exchange it or get a refund; he did not disclose everything to the buyer. A replacement generally will be the exact same thing you've got in your hand. And your jewelry has no defect, that's just the way vermeil is. Your replacement would have the exact same problem.
try contacting the The Accredited Gemologists Association at: http://accreditedgemologists.org/contact-aga.php their home page is: http://accreditedgemologists.org/ note that they mention ethics. The Accredited Gemologists Association is a nonprofit research, education and ethics organization benefiting professional and avocation gemologists as well as consumer interest. Membership programs include advanced gemological education seminars, workshops, and the AGA Certified Gemological Laboratory Program. if you do not find satisfaction through this approach, you might consider speaking to a barrister about product liability.
Sorry but the jeweller is right, your skin, perfume and deodorant can do this also. When not wearing it wrap it in a cloth and put it in a box this might help.
Silver is not suitable for everyone, it depends how people skin like and blood like. Well, I dont know the reason for that, but it happens to me. when I was wearing a new silver bracelets, they turns in darker and darker in few month, then I give it to my friend, she was wearing that all the time, and the color start changing, after 2 month, it apears like brand new ones (I really liked this bracelets -.-) Doctor told me, blood effects it, and it happens to many people, so I never buy any silver jewelry again.
See your local trading standards for advice.